fbpx

Terms And Condition

  1. Membership Plans
    • Two plans available: KG Basic and KG Premium.
    • Premium includes access to all branches and added perks (classes, inbody test, HerSpace, referral).
    • Basic covers one selected branch (Toppen, Seelong or Dato’ Onn branch) only.
  2. Personal Training Services
    • Personal Training (PT) services are not included in any Kampung Gym membership plan.
    • PT sessions are offered as a separate paid service and are governed by the Kampung Gym Personal Training Agreement and its respective Terms & Conditions, which operate independently from this Membership Agreement.
    • All matters relating to PT sessions — including booking, cancellation, session validity, trainer assignment, extensions, and refunds — shall be subject solely to the PT Terms & Conditions.
  3. Subscription Model
    • Monthly recurring subscription.
    • No contract, cancel anytime.
    • Payments are non-refundable once processed.
  4. Billing & Access
    • Payment must be successful to maintain access.
    • Failed payment triggers a 7-day grace period; after that, access is suspended and tier resets to Bronze.
    • All payments are final and non-refundable.
  5. Non-Refundable & Non-Transferable
    • Memberships cannot be transferred or refunded, regardless of usage, health, or relocation.
  6. Tier System
    • Tiers upgrade automatically based on continuous active months.
    • Payment failure or cancellation beyond 7 days resets progress to Bronze.
    • Freeze periods pause tier progress but do not reset it.
  7. Home Gym Policy
    • Members must select one home branch.
    • KG Basic members are entitled to access their selected home gym only
    • Pricing and tier tracking follow the home gym rules.
  8. Change of Home Gym
    • Once access to a selected home gym has been used within a billing cycle, the home gym cannot be changed for that same billing cycle.
    • Any change of home gym will result in an automatic reset to the Bronze tier, regardless of previous tier status.
    • Tier progression will restart based on continuous active months from the new home gym.
    • No tier progress, discounts, or benefits from the previous home gym will be carried over.
    • KG Premium members are exempt from home gym restrictions and enjoy all-branch access at all times.
  9. Upgrade / Downgrade
    • Upgrading or downgrading resets tier to Bronze.
    • Premium perks end immediately upon downgrade.
    • Downgrade request must be done at least 7 days before the next billing date.
    • Upgrading may apply immediately upon Top-up.
  10. Freeze Policy
    • Free Freeze available to all subscription members only.
    • One free freeze per year for one full billing cycle.
    • Additional freezes charged RM50 per billing cycle.
    • All freezes must start from the next billing cycle.
    • Requests must be submitted at least 7 working days before the next billing date.
  11. Cancellation Policy
    • Annual Packages: Previous Annual Package members are on a non-cancellable and non-refundable basis for the duration of the contract term.
    • Subscription Members Only: The following cancellation and referral terms apply strictly to Subscription Members.
    • All cancellations must be done in person at the kiosk in any branch before the next billing date.
    • Access remains active until the end of the paid period.
    • No refunds for unused time.
    • Rejoining starts from Bronze tier.
  12. Referral Program (Premium Only)
    • Available to active Premium members only.
    • Referral rewards are applied as monthly membership discounts once both referrer and referee remain active Premium members.
    • Reward Breakdown:
      • 1 active referee = 20% off monthly fee
      • 2 active referees = 50% off monthly fee
      • 3 active referees = 100% off (free month)
    • Referral reward starts from the 2nd billing cycle of the referee’s membership.
    • Both referrer and referee must remain active Premium members for the discount to stay valid.
    • If a referee cancels, freeze or downgrades, the discount will automatically stop the following month.
    • Misuse, fake accounts, or inactive referrals will result in removal of rewards and may lead to account suspension.
    • Kampung Gym reserves the right to revise or modify the referral rates, rules, and reward structure without prior notice.
  13. Facility Access & Rules
    • Entry via app QR or facial recognition.
    • Proper sportswear required; no slippers or casual wear.
    • No outside food or open beverages.
    • Kampung Gym not responsible for lost or damaged belongings.
    • Members must use equipment responsibly and according to posted guidelines.
    • Entry to Kampung Gym is restricted to members aged 14 years old and above.
    • Individuals below 14 years old are strictly not permitted to enter or use the gym facilities, unless they are enrolled in an active Kampung Gym Personal Training (PT) package and are supervised by an authorized Kampung Gym trainer.
    • For minors aged 14–17, registration must be completed with parental or guardian consent, and Kampung Gym reserves the right to request identification or consent documentation when necessary.
    • Misuse, intentional damage, or reckless behavior may result in:
      • Immediate suspension
      • Repair cost charges
      • Termination without refund
  14. Unauthorized Personal Training & Coaching (Strictly Prohibited)
    • Personal training, coaching, instruction, or fitness guidance by non–Kampung Gym trainers is strictly prohibited within Kampung Gym premises.
    • This includes:
      • Freelance personal trainers
      • Paid or unpaid coaching, programming, cueing, or supervision
      • Repeated instruction or guidance that reasonably resembles personal training services
    • Any member found engaging in or facilitating unauthorized personal training will result in immediate termination of membership without refund.
    • Kampung Gym reserves the absolute right, at its sole and reasonable discretion, to suspend or terminate any membership where Kampung Gym suspects that a member is engaging in, facilitating, or benefiting from unauthorized personal training, even if conclusive proof is not available.
    • Such determination may be based on, but is not limited to:
      • Observed behavior or repeated patterns
      • Reports from staff or members
      • CCTV footage or access records
      • Training conduct inconsistent with general member usage
    • Termination under this clause:
      • May be immediate
      • Requires no prior warning
      • Is final and non-appealable
      • Shall not entitle the member to any refund, credit, or compensation
    • Kampung Gym reserves the right to permanently blacklist offenders from all branches.
  15. Solicitation & Commercial Activity
    • No selling, promoting, recruiting, or soliciting of any products or services is allowed inside Kampung Gym without written approval.
    • This includes supplements, programs, online coaching, external gyms, or fitness-related services.
    • Violations may result in termination without refund.
  16. Noise, Filming & Content Creation
    • Excessive noise, dropping weights excessively, or disruptive behavior is prohibited.
    • Filming or photography for commercial, coaching, or promotional use requires prior approval.
    • Kampung Gym may request deletion of any unauthorized content.
  17. Membership Sharing & Access Abuse
    • Membership access is strictly personal and non-transferable.
    • Sharing QR codes, facial recognition access, or allowing others to enter using one’s account is considered fraud.
    • Proven abuse will result in:
      • Immediate termination
      • Permanent ban
      • No refund under any circumstances
  18. Right to Refuse Entry
    • Kampung Gym reserves the right to deny entry or remove any member who:
      • Appears intoxicated or under influence of substances
      • Is aggressive, disruptive, or unsafe
      • Violates dress code, hygiene, or facility rules
    • No compensation or refund shall be provided in such cases.
  19. Health & Safety
    • Members must be medically fit to train.
    • Medical conditions must be declared prior to use.
    • Kampung Gym is not liable for any injury arising from exercise or misuse of equipment.
  20. Data Privacy
    • Member data is protected under PDPA Malaysia.
    • CCTV and face recognition systems are used for safety and access control.
  21. Surveillance & Evidence Use
    • CCTV and access logs may be used as evidence in investigations of rule violations.
    • Kampung Gym’s determination based on such evidence shall be final and binding.
  22. Amendments
    • Kampung Gym may revise prices or terms with at least 7 days’ notice via app or notice boards.
    • Continued usage after updates means acceptance of the revised terms.
  23. Termination Without Warning
    • Kampung Gym reserves the absolute right to terminate membership immediately, without prior notice, for serious violations including but not limited to:
      • Unauthorized personal training
      • Access sharing
      • Harassment or threats
      • Fraud or false information
    • No refunds, credits, or reinstatements will be provided.
  24. Force Majeure & Operational Control
    • Kampung Gym shall not be liable for service disruption due to:
      • Maintenance
      • Power outages
      • Government directives
      • System upgrades
      • Emergencies or force majeure events
    • No refunds or extensions are guaranteed unless explicitly approved.
  25. General Rules
    • Misuse, false information, or rule violations may lead to suspension or termination.
    • Terminated memberships are not eligible for refund or reinstatement.