Executive Assistant (Operations & Management)

Pay: RM4,500.00 – RM5,000.00 per month

Job description:

We are seeking an exceptionally disciplined, high-efficiency, and proactive Executive Assistant to support the Director. This is not a personal assistant role; you will be the primary driver of corporate projects, ensuring that all business initiatives are executed on time and to standard. You are the “problem solver” who bridges the gap between strategy and execution.

Responsibilities:

• Execution & Director’s Follow-up: Take full ownership of executing tasks delegated by the Director.
• Cross-Departmental Synchronization: Track all tasks from management meetings and ensure every department meets its deadlines and follows through on “Action Items.”
• Ops Manager Monitoring (CS & Maintenance): Closely monitor and collaborate with the Operations Manager. Oversee their performance to ensure that Customer Service standards are consistently met and that all operational and facility maintenance is running flawlessly without issues.
• Problem Solving & Crisis Management: Act as the “first responder” for on-site issues. You are expected to identify bottlenecks and arrange staff to resolve them independently before they escalate to the Director.
• Team Coordination & Leadership: Act as a bridge between the Director and the staff. You will help guide team members, ensuring they understand their KPIs and maintain the company’s pace.
• Stakeholder Liaison: Build and maintain professional relationships with partners, vendors, and key stakeholders to ensure smooth business operations.
• Meeting Management: Facilitate management meetings, prepare agendas focusing on high-priority business goals, and ensure clear accountability for next steps.

Requirements:

• Experience: Proven 2-3years experience in operations, project management, or a high-level assistant role is preferred.
• Highly proficient in computer skills and Google Workspace. Must have hands-on experience using project management and collaboration tools (e.g., Asana, Trello, Monday.com, etc.) to track tasks and streamline workflows.
• Ability to manage your own schedule and maintain high standards without constant supervision.
• High Efficiency: A “get things done” mindset with the ability to multitask in a fast-paced environment.
• Proactive Problem Solver: You don’t just report problems; you bring three potential solutions to every challenge.
• Strategic Thinking: Ability to understand the Director’s vision and translate it into actionable tasks for the team.
• Communication: Fluent in Malay and English with excellent negotiation skills. Mandarin is a plus!

Why Join Us?

• Performance Bonus
• Deep Industry Immersion
• Strategic Mentorship
• Health & Fitness
• Autonomy

Core Competencies

• Accountability: You take “ownership” of the company’s success.
• Resilience: Comfortable handling high-pressure situations and “boots on the ground” site issues.
• Attention to Detail: Nothing falls through the cracks under your watch.

Work Location: Kampung Gym Austin

Job Type: Full-time

Benefits:

• Free parking
• Gym membership
• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• Tell me about a time you noticed a major operational problem that the Director didn’t know about yet. How did you fix it before they found out?
• Are you willing and able to respond to urgent messages or calls outside of standard working hours in the event of a genuine emergency?

Experience:

• Executive Assistant or Project Management: 2 years (Required)