General Manager

Pay: RM8,000.00 – RM10,000.00 per month

Job description:

We are seeking a hands-on and capable General Manager to oversee the daily operations of our Kampung Gym branches. This role is critical to ensuring each department (Marketing, PT, HR, Operations, Cleaning, etc.) functions effectively, KPIs are met, and internal reports are submitted to management.

If you’re someone who takes ownership, enjoys leading people, and knows how to drive performance across teams — we want to hear from you.

Responsibilities:

• Oversee all branch operations across all departments
• Responsible for managing operations of the club, including the supervision of staff, meeting financial targets, the oversight of member services, and the maintenance of facilities
• Responsible for organizing and managing events, includinganniversary events, , social gatherings, and corporate functions
• Develop and implement operational policies and procedures to improve efficiency and service quality
• Develop and implement programs, pricing strategies, and retention initiatives. and events that meet the interests and needs of club members to increase membership, sales and profitability.
• Liaise with business partners to develop strong revenue channels and keep updated on new development within the golfing fraternity
• Manage the club’s budget to meet the financial performance, including revenue generation, expense control, and profitability.
• Ensure that the club’s facilities are well-maintained, safe, and meet the expectations of members and guests.
• Collaborate with Finance, Marketing and HR team on job related matters. Guide the operation team with good leadership, provide strategic solutions to achieve their targets.
• Prepare monthly reports from each department, including sales, staffing, and operational issues
• Report directly to the Director with clear performance insights and improvement plans
• Handle scheduling, leave approvals, minor HR matters, and incident resolution
• Ensure the gym maintains high standards of cleanliness, customer service, and safety

Requirements:

• Minimum 5 years of proven experience in team leadership and operational management (experience in private member clubs, resorts, or hospitality is highly preferred).
• Prior experience in Marketing, brand promotion, event planning, or membership sales is a strong advantage.
• Proven track record in leading teams, enforcing discipline, and driving performance under pressure
• Highly organized and consistent in follow-up, reporting, and team communication
• Proficient in Excel or Google Sheets, you’ll be expected to prepare clear, structured reports every month without supervision
• Comfortable with conflict resolution, performance reviews, and difficult conversations
• Fluent in English and Bahasa Malaysia (Mandarin is an added advantage)
• Working hours: 9:00am – 6:00pm, 5 days/week
• Be available on weekends when events or special campaigns are running

Benefits

• Leadership role with direct access to founders
• Free gym membership across Kampung Gym branches
• Fast-paced, supportive work culture
• Performance-based bonuses

Job Type: Full-time

Benefits:

• Free parking
• Gym membership
• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• How many staff have you directly managed in your previous roles, and across how many departments?
• Why do you believe you’re a good fit for a General Manager role at Kampung Gym?
• What is your expected salary and notice period (if applicable)?

Experience:

• Manager: 5 years (Required)

Language:

• Mandarin (Preferred)

Location:

• Johor Bahru (Required)

Work Location: In person