Customer Service – Night Shift Required

Pay: 2,000.00 (MYR) – 2,800.00 (MYR) per month

We’re looking for a Customer Service Executive to be the first point of contact for our members and visitors. You’ll represent Kampung Gym by providing excellent service, handling membership matters, and ensuring smooth daily operations in a 24-hour support role.

Responsibilities:

• Welcome and assist members and visitors with a friendly, helpful attitude.
• Handle front desk duties including check-ins, membership enquiries, and general information.
• Manage membership tasks such as sign-ups, freeze/extension requests, and cancellations.
• Assist with payment processing, invoice issuance, and record keeping.
• Respond promptly to enquiries via WhatsApp, calls, and walk-ins.
• Night Shift Specific: Answer incoming calls and manage urgent or emergency situations during night hours.
• Ensure the reception area and gym environment remain clean, safe, and organised.
• Coordinate with trainers and the operations team to deliver great customer experiences.
• Support day-to-day administrative tasks and reporting.

Requirements:

• Experience in customer service, reception, or admin preferred (but not mandatory).
• Friendly, patient, and professional communicator (in person and online).
• Responsible, detail-oriented, and able to multitask independently.
• Shift Work: Must be willing to work on a 3-shift rotational basis (rotating every 3 months):
  • Morning Shift: 8:00 AM – 4:00 PM
  • Afternoon Shift: 4:00 PM – 12:00 AM
  • Night Shift: 12:00 AM – 8:00 AM
• Basic computer skills (e.g., Excel, WhatsApp, system entry).
• Passion for fitness and helping people.
• Speak fluent English and Malay.
• Willing to work shifts, weekends, and public holidays.

Perks & Benefits:

• Basic salary + performance allowance
• Free gym access at all Kampung Gym locations
• Training and career growth opportunities (Customer Service > Senior CS > Head of CS)
• Fun, youthful, and supportive work environment
• Be part of a fast-growing local fitness brand

Working Location: Kampung Gym Austin