- You must submit your refund application at our counter.
- We will review each user’s application on a case by case basis and, in its sole discretion, determine whether your application is successful.
- Subject to the term and conditions in this Refunds Policy, you may only apply for refund in the following circumstances:
- i) Medical incapacity
- ii) If the subscription fees is overcharged by us, the differences between the two shall be refunded to you.
- We will only issue the refund to your credit/debit card or designated bank account upon examination of your request.
- We reserve our right to review this Refund Policy and amend any of the abovementioned terms and conditions from time to time.